State Regulatory Contacts

Monex USA is committed to strict adherence with any and all applicable regulations and codes relating to Anti-Money Laundering and Anti-Terrorist Financing.

Monex USA's policies and procedures were created in order to detect any suspicious activity that may threaten your transmission of funds. We monitor numerous sanctions lists in order to screen our customer accounts, beneficiaries, and related parties or entities to ensure legal and positive customer relationships. These strict policies are enforced by a dedicated team of AML compliance and legal professionals that are here to keep your money safe.

Alabama Customers

Alabama Securities Commission
445 DEXTER AVENUE, SUITE 12000
MONTGOMERY, AL 36104
Telephone number: 334-242-2984
https://asc.alabama.gov/

Alaska Customers

For Alaska Residents Only:
If your issue is unresolved by Monex USA Inc. 800-834-2497, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here.
Website: https://www.commerce.alaska.gov/web/dbs/Home.aspx
Submit formal complaint form with supporting documents:
STATE OF ALASKA, Division of Banking & Securities 550 W. 7th Avenue, Suite 1850 Anchorage, Alaska 99501
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Two Six Nine Eight One Four Zero (907-269-8140).

Arizona Customers

Arizona Department of Insurance & Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
Telephone number: 602-771-2800
https://difi.az.gov/

Arkansas Customers

Arkansas Securities Department
#1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone number: 501-324-9260
http://www.securities.arkansas.gov/

California Customers

California Department of Financial Protection and Innovation
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at:
Toll-free telephone number: 1-866-275-2677; Fax: 916-445-2123
Email: Ask.DFPI@dfpi.ca.gov
Website: https://dfpi.ca.gov/
Mail: Department of Financial Protection and Innovation, 651 Bannon St, Suite 300, Sacramento, CA 95811

Colorado Customers

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Please write to the Colorado Division of Banking with full details describing the specific service issue you have experienced. Your correspondence should include the following information:
Identify Monex and the names of people you have contacted at Monex. Please include the Monex phone number and address.
Describe your complaint and outline all efforts made to resolve the issue.
Provide copies of all correspondence relating to the specific service issue.
Suggest how you would like the service issue resolved.
Telephone number: 303-894-7575
Email Address: DORA_BankingWebsite@state.co.us
Online
Commonwealth of Colorado Notice

Connecticut Customers

Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103
Telephone number: 860-240-8170
http://www.ct.gov/dob/site/default.asp

Delaware Customers

Delaware Office of State Bank Commissioner
43 South Dupont Highway
Dover, DE 19901
Telephone number: 302-739-4235
https://banking.delaware.gov/contact/

District of Columbia Customers

District of Columbia Department of Insurance, Securities & Banking
1050 First St. NE
Washington, DC 20002
Telephone number: 202-727-8000
http://disb.dc.gov/

Florida Customers

Florida Office of Financial Regulation
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Toll-free telephone number: 850-487-9687
Mail: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376
http://www.flofr.com/

Georgia Customers

Georgia Department of Banking and Finance
2990 Brandywine Rd #200
Atlanta, GA 30341
Telephone number: 888-986-1633
https://dbf.georgia.gov/

Hawaii Customers

Hawaii Division of Financial Institutions
335 Merchant St # 201
Honolulu, HI 96813
Telephone number: 808-586-2630
http://cca.hawaii.gov/dfi/

Idaho Customers

Idaho Department of Finance
11341 W Chinden Blvd, Suite A300
Boise, ID 83714
Telephone number: 208-332-8000
http://www.finance.idaho.gov/

Illinois Customers

Illinois Department of Financial and Professional Regulation
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Illinois Department of Financial & Professional Regulation at:
Toll-free telephone number: 1-888-473-4858
Mail: Department of Financial & Professional Regulation, 320 West Washington, 5th Floor Springfield, Illinois 62786
https://idfpr.illinois.gov/dfi.html

Indiana Customers

30 South Meridian St., Suite 300
Indianapolis, Indiana 46204
Telephone number: 317-232-3955
http://www.in.gov/dfi/

Iowa Customers

Iowa Division of Banking
200 E Grand Ave #300
Des Moines, IA 50309
Telephone number: 515-281-4014
https://www.idob.state.ia.us/

Kansas Customers

Kansas Officer of the State Bank Commissioner
700 SW Jackson St # 300
Topeka, KS 66603
Telephone number: 785-380-3939
http://www.osbckansas.org/

Kentucky Customers

Kentucky Department of Financial Institutions
500 Mero Street, 2SW19
Frankfort, KY 40601
Telephone number: 502-573-3390
https://kfi.ky.gov/

Louisiana Customers

Louisiana Office of Financial Institutions
8660 United Plaza Blvd
Baton Rouge, LA 70809
Telephone number: 225-925-4660
http://www.ofi.state.la.us/

Maine Customers

Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Telephone number: 207-624-8527
http://www.maine.gov/pfr/consumercredit/index.shtml?l=it

Maryland Customers

Maryland Department of Labor, Licensing and Regulation
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Monex Inc. NMLS #910436 at:
100 S. Charles Street, Tower 1 Suite 5300, Baltimore, MD 21201
Phone number: 888 784-0136.
File a complaint here.

Massachusetts Customers

Massachusetts Office of Consumer Affairs and Business Regulation
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
Telephone number: 617-956-1501
Monex, Inc. is a licensed money transmitter in Massachusetts (license number: FT5527)
http://www.mass.gov/ocabr/

Michigan Customers

Michigan Department of Insurance & Financial Services
530 W Allegan St #7
Lansing, MI 48933
Telephone number: 877-999-6442
http://www.michigan.gov/difs/

Minnesota Customers

Minnesota Department of Commerce
If you have any questions or complaints about your money transmission activities, please contact the Minnesota Department of Commerce with the information below:
Online submission 85 7th Place East,
Suite 280 Saint Paul, MN 55101
Toll Free 800-657-3602
Phone: 651-539-1600
Fax: 601-321-6933
Email: consumer.protection@state.mn.us
File a complaint here.

Mississippi Customers

Mississippi Department of Banking and Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Telephone number: 601-321-6901
https://dbcf.ms.gov/

Missouri Customers

Missouri Division of Finance
Truman State Office Building, Room 630
Jefferson City, MO 65102
Telephone number: 573-751-3242
http://finance.mo.gov/

Montana Customers

For customers located in Montana, please contact us directly as money transmitters are currently not regulated in this state.

Nebraska Customers

Nebraska Department of Banking & Finance
1526 K St #300
Lincoln, NE 68508
Telephone number: 877-471-3445
http://www.ndbf.ne.gov/index.shtml

Nevada Customers

Nevada Financial Institutions Division
3300 W. Sahara Ave., Suite 250
Las Vegas, Nevada 89102
Telephone number: 702-486-4120
http://fid.nv.gov/

New Hampshire Customers

New Hampshire Banking Department
53 Regional Dr. #200
Concord, NH 03301
Telephone number: 603-271-3561
https://www.nh.gov/banking/

New Jersey Customers

New Jersey Department of Banking and Insurance
20 West State Street
P.O. Box 325
Trenton, NJ 08625
Telephone number: 609-292-7272
http://www.state.nj.us/dobi/index.html

New Mexico Customers

New Mexico Division of Financial Institutions
2550 Cerillos Road
Santa Fe, NM 87505
Telephone number: 505-476-4885
https://www.rld.nm.gov/
money_order_principals_and_money_order_agents.aspx

New York Customers

New York Department of Financial Services Consumer Services Division
New York (NY) Monex Inc. is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany NY 12257, ph. (800) 342-3736, website (https://www.dfs.ny.gov/).

North Carolina Customers

North Carolina Office of the Commissioner of Banks
3100 Smoketree Court, Suite 1100
Raleigh, NC 27604
Telephone number: 919-733-3016
https://nccob.nc.gov/

North Dakota Customers

North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
Telephone number: 701-328-9933
http://www.nd.gov/dfi/

Ohio Customers

Ohio Department of Commerce
77 South High Street, 23rd Floor
Columbus, OH 43215-6123
Telephone number: 866-278-0003
https://com.ohio.gov/

Oklahoma Customers

Oklahoma Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105
Telephone number: 405-521-2782
https://www.ok.gov/banking/

Oregon Customers

Oregon Department of Consumer & Business Services
350 Winter St. NE
PO Box 14480
Salem, OR 97309
Telephone number: 888-877-4894
http://dfr.oregon.gov/Pages/index.aspx

Pennsylvania Customers

Pennsylvania Department of Banking and Securities
17 N 2nd St #1300
Harrisburg, PA 17101
Telephone number: 717-787-1854
http://www.dobs.pa.gov/Pages/default.aspx

Puerto Rico Customers

Commissioner of Financial Institutions
PO Box 11855
San Juan, Puerto Rico 00910-3855
Telephone Number: 787-723-8445
https://www.ocif.pr.gov/

Rhode Island Customers

Rhode Island Department of Business Regulation, Division of Banking
1511 Pontiac Avenue
Cranston, RI 02920
Telephone number: 401-462-9503
https://dbr.ri.gov/

South Carolina Customers

South Carolina Attorney General: Money Transmitters Division
1000 Assembly Street
Columbia, SC 29201
Telephone number: 803-734-1221
http://www.scag.gov/civil/money-services

South Dakota Customers

South Dakota Division of Banking
Department of Labor and Regulation
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Telephone number: 605-773-3421
http://www.dlr.sd.gov/banking/

Tennessee Customers

Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue
Nashville, TN 37243
Telephone number: 800-778-4215
http://www.tennessee.gov/tdfi/

Texas Customers

Texas Department of Banking
If you have a complaint, first contact the consumer assistance division of Monex Inc. at 800-834-2497. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov
E-mail Address: consumer.complaints@dob.texas.gov

Utah Customers

Utah Department of Financial Institutions
324 State St # 201
Salt Lake City, UT 84111
Telephone number: 801-538-8830
http://dfi.utah.gov/

Vermont Customers

Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101
Telephone number: 888-568-4547
http://www.dfr.vermont.gov/

Virginia Customers

Virginia Bureau of Financial Institutions
1300 E Main St.
Richmond, VA 23219
Telephone number: 804-371-9657
https://www.scc.virginia.gov/bfi/

Washington Customers

Washington Department of Financial Institutions
Washington (WA) Right to Refund – The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs: i. The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; ii. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; iii. Monex Inc. has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or iv. Monex Inc. is otherwise barred by law from making a refund.
150 Israel Rd SW, Tumwater WA 98501
Telephone number: 360-902-8703
http://www.dfi.wa.gov/

West Virginia Customers

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
Telephone number: 800-642-9056
http://www.dfi.wv.gov/Pages/default.aspx

Wisconsin Customers

Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Telephone number: 608-264-7969
https://dfi.wi.gov/

Wyoming Customers

Wyoming Division of Banking
2300 Capitol Avenue
2nd Floor
Cheyenne, WY 82002
Telephone number: 307-777-7797
http://wyomingbankingdivision.wyo.gov/