Complaints & Feedback

At Monex, we are committed to delivering the highest standards of customer service and payment execution. If you have feedback, a concern, or a complaint, we encourage you to share it with us so we can address it promptly.

How to Submit a Complaint

To help us review and resolve your inquiry as efficiently as possible, please include a summary of the situation, the names of any Monex representatives involved (if applicable), any relevant details or supporting information, and, if appropriate, suggestions for possible resolution.

All information you provide will be handled in accordance with our Privacy Policy.

If your concern relates to licensing or regulatory matters, you can also find a list of our country office locations with links to relevant regulatory authorities below.

However, we strongly encourage you to contact us first so we can work to resolve your issue promptly.

Country Complaints & Regulatory Contacts

United StatesCanadaUnited KingdomNetherlandsSpainSingaporeMexico