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Compliance & Regulatory Information

Monex operates with a commitment to transparency, integrity, and full compliance with applicable laws and regulations across all jurisdictions. Our global framework is supported by locally regulated entities and oversight from relevant authorities. For more information, please visit our compliance and legal page.

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Complaints & Feedback

We are committed to delivering the highest standards of customer service and payment execution.

We are committed to delivering the highest standards of customer service and payment execution. Nothing in this section limits your right to submit complaints directly to the competent local authority, in accordance with applicable laws and regulations.

At Monex, we are committed to delivering the highest standards of customer service and payment execution. If you have feedback, a concern, or a complaint, we encourage you to share it with us so we can address it promptly.

How to Submit a Complaint

To help us review and resolve your inquiry as efficiently as possible, please include a summary of the situation, the names of any Monex representatives involved (if applicable), any relevant details or supporting information, and, if appropriate, suggestions for possible resolution.

All information you provide will be handled in accordance with our Privacy Policy.

To submit a complaint or provide feedback, please contact us at info@monexglobal.com.

If your concern relates to licensing or regulatory matters, you can also find a list of our country office locations with links to relevant regulatory authorities below.

However, we strongly encourage you to contact us first so we can work to resolve your issue promptly.

Country Complaints & Regulatory Contacts

United StatesCanadaUnited KingdomNetherlandsSpainSingaporeMexico

The complaints procedures and regulatory contacts listed may vary based on the specific Monex entity you transact with. Please contact us directly if you are unsure which entity handles your account.