Accessibility Statement

Our Commitment

Monex Global is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, and we continually work to improve the accessibility and usability of our digital services.

Accessibility Features

Our website has been designed with the following accessibility features: semantic HTML structure for screen reader compatibility, keyboard navigation support throughout all interactive elements, sufficient color contrast ratios meeting WCAG AA standards, alternative text for all meaningful images and graphics, clear and consistent navigation structure, resizable text that scales with browser zoom, focus indicators visible on all interactive elements, and ARIA labels and landmarks for assistive technology users.

Conformance Status

We aim for WCAG 2.1 Level AA conformance across our website. We are currently working toward full conformance and recognize that some areas may not yet meet all criteria. We conduct regular accessibility audits using both automated tools and manual testing, including testing with assistive technologies such as screen readers and keyboard-only navigation.

Assistive Technology Compatibility

Our website is designed to be compatible with commonly used assistive technologies, including screen readers (such as JAWS, NVDA, and VoiceOver), screen magnification software, speech recognition software, and keyboard-only navigation. We test our site regularly with these technologies to ensure a usable experience.

Supported Browsers

For the best accessible experience, we recommend using the latest versions of the following browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. Our website is built with progressive enhancement in mind and should function in older browsers, though some features may be limited.

Known Limitations

While we strive for full accessibility, some areas are still being improved. Our FX rate calculator component is being enhanced for screen reader compatibility. Some third-party embedded content may not fully meet accessibility standards. Older PDF documents may not be fully accessible, and we are working to remediate or replace these. We are actively addressing these items and appreciate your patience as we work toward improvements.

Alternative Access

If you are unable to access any content or functionality on our website, we are happy to assist you through alternative means. You can contact our team by phone or email, and we will work to provide the information or services you need in an accessible format.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us at accessibility@monexglobal.com or call us at +1 (800) 834-2497. We aim to respond to accessibility feedback within 2 business days and to resolve reported issues as quickly as possible.

Ongoing Efforts

Monex Global is committed to continuous improvement of our digital accessibility. Our ongoing efforts include regular accessibility training for our development and content teams, periodic third-party accessibility audits, incorporating accessibility into our design and development processes from the start, and monitoring for regressions as we update and expand our website.

Monex Global will conduct a comprehensive accessibility audit and update this statement with detailed conformance information prior to launch.